nanog mailing list archives
Re: Best TAC Services from Equipment Vendors
From: "Justin H." <justindh.ml () gmail com>
Date: Thu, 14 Mar 2024 08:41:23 -0700
Richard Laager wrote:
If I have to call after-hours, I get an answer from someone who is going to be handling my case (assuming that it doesn't have an engineer who's on-shift already assigned to it). Yes, after-hours has traditionally been when I talk to the folks who are still learning, but when hasn't that been true? Having said that, I always get the impression that they're having a side-line conversation with a more senior engineer who is helping them with any troubleshooting that they're not familiar with.FWIW, I haven't tried calling after hours.
I admit, I don't use any particularly advanced features, so my experience may not be typical, but I've never had an operational issue that they haven't been able to solve fairly quickly.
Justin H.
Current thread:
- Re: Best TAC Services from Equipment Vendors, (continued)
- Re: Best TAC Services from Equipment Vendors Chris Adams (Mar 11)
- Re: Best TAC Services from Equipment Vendors joel (Mar 11)
- Re: Best TAC Services from Equipment Vendors Tom Beecher (Mar 11)
- Re: Best TAC Services from Equipment Vendors michael brooks - ESC (Mar 11)
- Re: Best TAC Services from Equipment Vendors joel (Mar 11)
- Re: Best TAC Services from Equipment Vendors Saku Ytti (Mar 06)
- Re: Best TAC Services from Equipment Vendors Giorgio Bonfiglio via NANOG (Mar 07)
- Re: Best TAC Services from Equipment Vendors Pedro Prado (Mar 07)
- Re: Best TAC Services from Equipment Vendors Richard Laager (Mar 11)
- Re: Best TAC Services from Equipment Vendors Justin H. (Mar 14)
- Re: Best TAC Services from Equipment Vendors Curtis L. Parish (Mar 12)
- Re: Best TAC Services from Equipment Vendors scott via NANOG (Mar 13)
- Looking for AWS Direct Connect Partner in US region Pui Ee Luun Edylie (Mar 13)
- Re: Best TAC Services from Equipment Vendors Pascal Masha (Mar 14)
- Re: Best TAC Services from Equipment Vendors Mark Tinka (Mar 20)