nanog mailing list archives
Re: Best TAC Services from Equipment Vendors
From: Richard Laager <rlaager () wiktel com>
Date: Mon, 11 Mar 2024 16:10:03 -0500
On 2024-03-07 05:08, Pedro Prado wrote:
* I am biased, I’m from Arista * but having said that have you guys experienced Arista TAC?
Yes.
As you guys said scale may change things down the road, but at the current scale it’s still an engineer that answers your call, straight away.
I think the scale has worsened this, slightly, already. It was great initially.
Opening a ticket via web/email after hours seems to get clueless first-level support.
Calling during U.S. business hours has been fine, but I'm generally only doing that to get a ticket moving after it has stalled.
If I have an issue that needs to be escalated to engineering/development, I've had very good to great experiences with the engineers/developers in India after hours. It's a bad day if I need them, but it's great to have them.
FWIW, I haven't tried calling after hours. On the other hand, the sales engineers have been great! -- Richard
Current thread:
- Re: Best TAC Services from Equipment Vendors, (continued)
- Re: Best TAC Services from Equipment Vendors michael brooks - ESC (Mar 11)
- Re: Best TAC Services from Equipment Vendors Chris Adams (Mar 11)
- Re: Best TAC Services from Equipment Vendors joel (Mar 11)
- Re: Best TAC Services from Equipment Vendors Tom Beecher (Mar 11)
- Re: Best TAC Services from Equipment Vendors michael brooks - ESC (Mar 11)
- Re: Best TAC Services from Equipment Vendors joel (Mar 11)
- Re: Best TAC Services from Equipment Vendors Saku Ytti (Mar 06)
- Re: Best TAC Services from Equipment Vendors Giorgio Bonfiglio via NANOG (Mar 07)
- Re: Best TAC Services from Equipment Vendors Pedro Prado (Mar 07)
- Re: Best TAC Services from Equipment Vendors Richard Laager (Mar 11)
- Re: Best TAC Services from Equipment Vendors Justin H. (Mar 14)
- Re: Best TAC Services from Equipment Vendors Curtis L. Parish (Mar 12)
- Re: Best TAC Services from Equipment Vendors scott via NANOG (Mar 13)
- Looking for AWS Direct Connect Partner in US region Pui Ee Luun Edylie (Mar 13)
- Re: Best TAC Services from Equipment Vendors Pascal Masha (Mar 14)
- Re: Best TAC Services from Equipment Vendors Mark Tinka (Mar 20)