nanog mailing list archives
Re: Best TAC Services from Equipment Vendors
From: Tom Beecher <beecher () beecher cc>
Date: Mon, 11 Mar 2024 10:54:18 -0400
It may be a pain in the butt to get Cisco equipment, but their TAC is sublime. If something is critical enough, and you push hard enough, Cisco will move heaven and earth to solve your issue.
This was an amazing laugh on a Monday morning. Thanks! On Thu, Mar 7, 2024 at 2:47 PM Joel Esler <joel () joelesler net> wrote:
It may be a pain in the butt to get Cisco equipment, but their TAC is sublime. If something is critical enough, and you push hard enough, Cisco will move heaven and earth to solve your issue. — Sent from my iPhone On Mar 6, 2024, at 13:42, Pascal Masha <pascalmasha () gmail com> wrote: For us this has been the experience to a point where 100s of nodes( from vendor x) had to be swapped out because no one had the patience anymore… On Wed, 6 Mar 2024 at 21:29, <sronan () ronan-online com> wrote:Interesting, this has never been my experience even with Cisco or Juniper, have always been able to escalate quickly to engineering. I wonder if it was related to the size of my accounts. ShaneOn Mar 6, 2024, at 1:27 PM, Pascal Masha <pascalmasha () gmail com> wrote: Thought about it but so far I believe companies from China providebetter and fast TAC responses to their customers than the likes of Cisco and perhaps that’s why some companies(where there are no restrictions)prefer them for critical services.For a short period in TAC call you can have over 10 R&D engineers andsolutions provided in a matter of hours even if it involves software changes.. while these other companies even before you get in a call with a TAC engineer it’s hours and when they join you hear something like “my shift ended 15 minutes ago, hold let me look for another engineer”. WHY? Thoughts
Current thread:
- Best TAC Services from Equipment Vendors Pascal Masha (Mar 06)
- Re: Best TAC Services from Equipment Vendors sronan (Mar 06)
- Re: Best TAC Services from Equipment Vendors Pascal Masha (Mar 06)
- Re: Best TAC Services from Equipment Vendors Joel Esler (Mar 07)
- RE: Best TAC Services from Equipment Vendors John van Oppen (Mar 09)
- Re: Best TAC Services from Equipment Vendors michael brooks - ESC (Mar 11)
- Re: Best TAC Services from Equipment Vendors sronan (Mar 11)
- Re: Best TAC Services from Equipment Vendors michael brooks - ESC (Mar 11)
- Re: Best TAC Services from Equipment Vendors Chris Adams (Mar 11)
- Re: Best TAC Services from Equipment Vendors joel (Mar 11)
- Re: Best TAC Services from Equipment Vendors Pascal Masha (Mar 06)
- Re: Best TAC Services from Equipment Vendors Tom Beecher (Mar 11)
- Re: Best TAC Services from Equipment Vendors michael brooks - ESC (Mar 11)
- Re: Best TAC Services from Equipment Vendors joel (Mar 11)
- Re: Best TAC Services from Equipment Vendors sronan (Mar 06)
- Re: Best TAC Services from Equipment Vendors Saku Ytti (Mar 06)
- Re: Best TAC Services from Equipment Vendors Giorgio Bonfiglio via NANOG (Mar 07)
- Re: Best TAC Services from Equipment Vendors Pedro Prado (Mar 07)
- Re: Best TAC Services from Equipment Vendors Richard Laager (Mar 11)
- Re: Best TAC Services from Equipment Vendors Justin H. (Mar 14)