Re: Best TAC Services from Equipment Vendors

[Giorgio Bonfiglio via NANOG <nanog () nanog org>]

> On 7 Mar 2024, at 06:50, Saku Ytti <saku () ytti fi> wrote:
>
> The last case is so common that every first-line adopts the strategy of 'pinging' you, regardless how good and clear 
> information you provide, they ask some soft-ball question, to see if you're still engaged.

No way - I never understood why HP and VMware support would call me 12/24 hours after I raised a case, essentially read 
it back to me and conclude with ‘okay assigning to an engineer now’. I last dealt with either of them 7 years ago but 
things haven’t likely changed.

This is it, to check if I’m still there! Quite absurd though to create a dependency on a phone call to start working on 
a support case for which I selected the email/portal contact method if you ask me though.

G