nanog mailing list archives
Re: Best TAC Services from Equipment Vendors
From: Chris Adams <cma () cmadams net>
Date: Mon, 11 Mar 2024 11:00:00 -0500
Once upon a time, michael brooks - ESC <michael.brooks () adams12 org> said:
Strap in for an "I remember when" ...
My Cisco TAC experiences (which were few) were not great... probably around 2000 I opened a case with all the details, it was assigned, and promptly closed "can't reproduce". I didn't have a real lab setup, but I hauled a spare 7500 and 2924 to my cube, loaded the exact versions in the ticket, set the config from the ticket, and easily reproduced. Reopened the ticket and that time they could reproduce it (I believe they didn't even try the first time) and eventually I got a fix. The early days of Juniper were much better; I hit a bug and ended up on a call with the actual developer. I did have to read an RFC section to them, but they did then acknowledge the mistake and fix it. My SE sent me an SSG for that one. :) Later Juniper could be hit or miss; I did have a JTAC engineer go extra to help me with a work-around to an obscure issue. -- Chris Adams <cma () cmadams net>
Current thread:
- Best TAC Services from Equipment Vendors Pascal Masha (Mar 06)
- Re: Best TAC Services from Equipment Vendors sronan (Mar 06)
- Re: Best TAC Services from Equipment Vendors Pascal Masha (Mar 06)
- Re: Best TAC Services from Equipment Vendors Joel Esler (Mar 07)
- RE: Best TAC Services from Equipment Vendors John van Oppen (Mar 09)
- Re: Best TAC Services from Equipment Vendors michael brooks - ESC (Mar 11)
- Re: Best TAC Services from Equipment Vendors sronan (Mar 11)
- Re: Best TAC Services from Equipment Vendors michael brooks - ESC (Mar 11)
- Re: Best TAC Services from Equipment Vendors Chris Adams (Mar 11)
- Re: Best TAC Services from Equipment Vendors joel (Mar 11)
- Re: Best TAC Services from Equipment Vendors Pascal Masha (Mar 06)
- Re: Best TAC Services from Equipment Vendors Tom Beecher (Mar 11)
- Re: Best TAC Services from Equipment Vendors michael brooks - ESC (Mar 11)
- Re: Best TAC Services from Equipment Vendors joel (Mar 11)
- Re: Best TAC Services from Equipment Vendors sronan (Mar 06)
- Re: Best TAC Services from Equipment Vendors Saku Ytti (Mar 06)
- Re: Best TAC Services from Equipment Vendors Giorgio Bonfiglio via NANOG (Mar 07)
- Re: Best TAC Services from Equipment Vendors Pedro Prado (Mar 07)
- Re: Best TAC Services from Equipment Vendors Richard Laager (Mar 11)
- Re: Best TAC Services from Equipment Vendors Justin H. (Mar 14)