Re: Best TAC Services from Equipment Vendors

[Pascal Masha <pascalmasha () gmail com>]

The only issue,that I have experienced, with Nokia TAC is throwing stuff
from team to team and before you get things done, each team has blamed the
other team.

On Thu, 14 Mar 2024 at 01:43, scott via NANOG <nanog () nanog org> wrote:

> In light of this thread's contents, I have to give a shout out to Nokia
> TAC.  Maybe because we buy a lotta stuff and have a lotta maint
> contracts, but they don't do things like what has been mentioned.  Of
> course, I see some stuff from Level 1 folks where I think 'whaaat???'
> but they haven't done anything like what I have heard on this thread in
> the past 5 years I have been using them.  Even for 'informational'
> tickets they respond quickly.
>
> scott