Re: Best TAC Services from Equipment Vendors

[scott via NANOG <nanog () nanog org>]

In light of this thread's contents, I have to give a shout out to Nokia 
TAC.  Maybe because we buy a lotta stuff and have a lotta maint 
contracts, but they don't do things like what has been mentioned.  Of 
course, I see some stuff from Level 1 folks where I think 'whaaat???' 
but they haven't done anything like what I have heard on this thread in 
the past 5 years I have been using them.  Even for 'informational' 
tickets they respond quickly.

scott