Re: SORBS on autopilot?

[William Hamilton <bill () edisys co uk>]

On 15/01/2010 16:14, William Herrin wrote:

> > Is it bad English?  Is it not clear?
>
> No, it is not clear.

It's perfectly clear.

> > Can anyone else give better wording
> > that might result in less of an issue?
>
> "Please reply to this message to reopen your ticket and escalate your
> case to a live human being."

You:

"Please reply to this message to reopen your ticket and escalate your 
case to a live human being."

And now SORBS:

"If you feel otherwise, please reply to this message
to re-open your ticket."

Try as I might I really can't see what is not clear here...

B