nanog mailing list archives
Re: Best TAC Services from Equipment Vendors
From: sronan () ronan-online com
Date: Wed, 6 Mar 2024 13:29:33 -0500
Interesting, this has never been my experience even with Cisco or Juniper, have always been able to escalate quickly to engineering. I wonder if it was related to the size of my accounts. Shane
On Mar 6, 2024, at 1:27 PM, Pascal Masha <pascalmasha () gmail com> wrote: Thought about it but so far I believe companies from China provide better and fast TAC responses to their customers than the likes of Cisco and perhaps that’s why some companies(where there are no restrictions)prefer them for critical services. For a short period in TAC call you can have over 10 R&D engineers and solutions provided in a matter of hours even if it involves software changes.. while these other companies even before you get in a call with a TAC engineer it’s hours and when they join you hear something like “my shift ended 15 minutes ago, hold let me look for another engineer”. WHY? Thoughts
Current thread:
- Best TAC Services from Equipment Vendors Pascal Masha (Mar 06)
- Re: Best TAC Services from Equipment Vendors sronan (Mar 06)
- Re: Best TAC Services from Equipment Vendors Pascal Masha (Mar 06)
- Re: Best TAC Services from Equipment Vendors Joel Esler (Mar 07)
- RE: Best TAC Services from Equipment Vendors John van Oppen (Mar 09)
- Re: Best TAC Services from Equipment Vendors michael brooks - ESC (Mar 11)
- Re: Best TAC Services from Equipment Vendors sronan (Mar 11)
- Re: Best TAC Services from Equipment Vendors michael brooks - ESC (Mar 11)
- Re: Best TAC Services from Equipment Vendors Chris Adams (Mar 11)
- Re: Best TAC Services from Equipment Vendors joel (Mar 11)
- Re: Best TAC Services from Equipment Vendors Pascal Masha (Mar 06)
- Re: Best TAC Services from Equipment Vendors Tom Beecher (Mar 11)
- Re: Best TAC Services from Equipment Vendors michael brooks - ESC (Mar 11)
- Re: Best TAC Services from Equipment Vendors sronan (Mar 06)