Re: The home user problem returns

[Mason Schmitt <mason () schmitt ca>]

> In fact, it's been my
> experience that using technology to solve a human problem is the hallmark of
> lazy or ineffective management.  (i.e. "I don't have the clout/spine to take
> this to HR to get a policy against using streaming audio, so we'll use QoS
> at the border to keep audio traffic from drowning inbound web traffic...
> again.")

Yes!  I know the manager you are talking about.

> However, Marcus said something in his latest rant (well, the one everyone's
> talking about - I picture Marcus ranting on a near-daily basis to someone
> somewhere) on this topic that I think is fairly accurate.  Some of these
> problems will solve themselves in the near future.  A new generation of
> "kids" is beginning to enter the workforce.  These kids grew up with e-mail,
> web, IM, p2p and all of the crap that goes with it.  Businesses stand to
> benefit directly from the new increase in collective understanding about the
> user end of technology.  This includes many of the things that you would see
> in technology or data security awareness training programs that companies
> have spent the last decade developing.

Yup.  This is the hysteresis I was talking about.  Uptake is slow and
may span a generation, but it will happen.

--
Mason

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