Re: The home user problem returns

[mason () schmitt ca]

> Where this is pertinent to the thread is that the epidemiology aspect
> of network reality at present is part of the "education"
> process.  "Evolution" may be a better term since some of the sick
> won't survive to benefit from the lesson they play out, but the
> survivors and medical community learn a practical lesson.

> o  Education certainly isn't *the* fix to The Problem, it's just a
> thread in the Gortex.  Anyone relying too heavily on that one thread
> will look silly trying to plug the bullet hole with training slides.
>
> o  Edu is not any one thing: it's a conglomeration of learning
> cycles, only some of which we here can directly impact.
>
> o  When in the course of daily activities we have the oppotunity to
> directly impact the education Folks get, *how* we use that
> opportunity will greatly influence the effectiveness of our efforts.
>
> o  IMHO Folks need a healthy combination of Good Cop/Bad Cop (or
> "reassure" and "startle") from Us to effectively deliver what
> education we can.  Which is why I would never imply that Marcus or
> anyone else leaven their delivery, even though I myself prefer to use
> the Voice of Clear Reason approach... ;~)
> o  Business-driven opportunities to educate stakeholders are very
> useful: "See, Pat the Androgynous Network Owner, this blacking out of
> chunks of your infrastructure that we are watching is due to your not
> paying attention to those important fundamental points I made
> earlier.  Let's review..."
>
> o  Mass-consumed mediable "pieces" can sometimes strike a common
> chord and ratchet mass understanding.  When the mass social
> environment is right, the right clip can be repeated and referenced
> enough that a huge chunk of the population has an "aha!" moment and
> all the bits that have drifted into their brainstems condense into a
> coherent understanding of a pertinent point.
>
> o  Just doing our jobs and patiently explaining stuff to our Subjects
> - um - "Customers/coworkers" adds up, too.

You're right on all points.  All of these elements are part of user
education, the fact that a few significant ones are "naturally occuring"
means that we actually have less work to do than we thought.

--
Mason
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