Re: password changed on hotmail address

[Aaron Melton <aaron () aaronmelton com>]

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Bert,

Good advice: Don't make a point, make a difference. :)

Aaron

On 7/12/11 3:01 AM, Bert Van Kets wrote:
> Thanks for the information guy.
>
> Looks like my customer is pretty much out of luck. She had already
> tried to guess the password and go through the reset password
> process. No luck there. She also has gone to the police to file a
> complaint.
>
> I'll break the news gently and inform her she's been pretty stupid
> and has to bear the consequences.
>
> Bert
>
> On 11/07/2011 22:04, Brian Erdelyi wrote:
> > I'm not going to lecturer about using hotmail accounts for
> > business.
> >
> > 1. Contact the employee for the password.  Report it to the police
> > if necessary. 2. Visit hotmail.com and try to reset the password.
> > If the company doesn't have enough information to reset the
> > password you'll have to report it to Microsoft.
> >
> > Your customer is not in a position to authorize you to hack
> > Microsoft's servers.  I would not recommend you do this.  Your
> > customer does not own the servers you propose to hack.
> >
> > Worst case, your customer needs to create a new email address.
> > Consider it a lesson learned and have them register their own
> > Internet domain.
> >
> > .b
> >
> > On 2011-07-11, at 7:44 AM, Bert Van Kets <mailing () vankets com>
> > wrote:
> >
> > > Hi guys,
> > >
> > > a customer of mine, who runs a shop, just dismissed an employee.
> > > Just before leaving, the employee changed the password of the
> > > hotmail e-mail address used by the shop. The owner of the shop
> > > asked me to retrieve the password or at least to make sure the
> > > e-mail address is rendered inoperable.
> > >
> > > The e-mail address contains the name of the shop and not a
> > > person's name. It is clearly to be used by the shop. The request
> > > to recover the password comes from the legal owner of the shop.
> > >
> > > As I'm very new in the InfoSec world I'd like to get advise from
> > > the experts (yeah, that you lot). - Where can I get a template
> > > for a document I can have the customer sign to allow me to hack
> > > the hotmail address? - What is the best way to recover the
> > > hotmail e-mail password? - Is there a way to render the e-mail
> > > address inoperable? - Any other advise?
> > >
> > > Thanks.
> > >
> > > Bert _______________________________________________ Pauldotcom
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