Re: password changed on hotmail address

[Bert Van Kets <mailing () vankets com>]

Thanks for the information guy.

Looks like my customer is pretty much out of luck.
She had already tried to guess the password and go through the reset
password process. No luck there.
She also has gone to the police to file a complaint.

I'll break the news gently and inform her she's been pretty stupid and
has to bear the consequences.

Bert

On 11/07/2011 22:04, Brian Erdelyi wrote:
> I'm not going to lecturer about using hotmail accounts for business.
>
> 1. Contact the employee for the password.  Report it to the police if necessary.
> 2. Visit hotmail.com and try to reset the password.  If the company doesn't have enough information to reset the 
> password you'll have to report it to Microsoft.
>
> Your customer is not in a position to authorize you to hack Microsoft's servers.  I would not recommend you do this.  
> Your customer does not own the servers you propose to hack.
>
> Worst case, your customer needs to create a new email address.  Consider it a lesson learned and have them register 
> their own Internet domain.
>
> .b
>
> On 2011-07-11, at 7:44 AM, Bert Van Kets <mailing () vankets com> wrote:
>
> > Hi guys,
> >
> > a customer of mine, who runs a shop, just dismissed an employee. Just
> > before leaving, the employee changed the password of the hotmail e-mail
> > address used by the shop. The owner of the shop asked me to retrieve the
> > password or at least to make sure the e-mail address is rendered inoperable.
> >
> > The e-mail address contains the name of the shop and not a person's
> > name. It is clearly to be used by the shop. The request to recover the
> > password comes from the legal owner of the shop.
> >
> > As I'm very new in the InfoSec world I'd like to get advise from the
> > experts (yeah, that you lot).
> > - Where can I get a template for a document I can have the customer sign
> > to allow me to hack the hotmail address?
> > - What is the best way to recover the hotmail e-mail password?
> > - Is there a way to render the e-mail address inoperable?
> > - Any other advise?
> >
> > Thanks.
> >
> > Bert
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