nanog mailing list archives
Re: Attacks from poneytelecom.eu
From: valdis.kletnieks () vt edu
Date: Thu, 04 Jan 2018 12:36:55 -0500
On Thu, 04 Jan 2018 09:48:24 -0700, Michael Crapse said:
I've never dealt with a support queue that resolved the issue faster than a direct contact.
Which would the user prefer - a guaranteed 15 minute response time from the queue, or 10 minute from a direct contact, unless it's an hour because they're in a meeting, or the next day because they're out sick, or 2 weeks because they're on vacation? Bonus points for recognizing there's a confirmation bias effect here - people will remember the 2 week response time more than they'll remember the 5 minutes faster the rest of the time. Hint: How many "I haven't heard back in a week" do we see here and on the mailop list, and how many "Congrats to so-n-so who fixed my problem in 5 minutes flat?"
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Current thread:
- Re: Attacks from poneytelecom.eu, (continued)
- Re: Attacks from poneytelecom.eu Ahad Aboss (Jan 02)
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- Re: Attacks from poneytelecom.eu Dovid Bender (Jan 03)
- Re: Attacks from poneytelecom.eu Dan Hollis (Jan 03)
- Re: Attacks from poneytelecom.eu William Herrin (Jan 04)
- Re: Attacks from poneytelecom.eu Dovid Bender (Jan 04)
- Re: Attacks from poneytelecom.eu Dovid Bender (Jan 05)
- Re: Attacks from poneytelecom.eu Stephen Satchell (Jan 05)
- Message not available
- Re: Attacks from poneytelecom.eu Rich Kulawiec (Jan 04)
- Re: Attacks from poneytelecom.eu valdis . kletnieks (Jan 04)
- Re: Attacks from poneytelecom.eu Michael Crapse (Jan 04)
- Re: Attacks from poneytelecom.eu valdis . kletnieks (Jan 04)
- Re: Attacks from poneytelecom.eu Rob McEwen (Jan 04)
- Re: Attacks from poneytelecom.eu Ahad Aboss (Jan 02)
- Re: Attacks from poneytelecom.eu William Herrin (Jan 04)
- Re: Attacks from poneytelecom.eu Dan Hollis (Jan 04)
- Re: Attacks from poneytelecom.eu William Herrin (Jan 04)
- Re: Attacks from poneytelecom.eu Stephen Satchell (Jan 04)
- Re: Attacks from poneytelecom.eu bzs (Jan 05)
- Re: Attacks from poneytelecom.eu Radu-Adrian Feurdean (Jan 06)
- Re: Attacks from poneytelecom.eu Dan Hollis (Jan 04)
- Re: Attacks from poneytelecom.eu valdis . kletnieks (Jan 04)