nanog mailing list archives
Re: Attacks from poneytelecom.eu
From: William Herrin <bill () herrin us>
Date: Thu, 4 Jan 2018 18:15:46 -0500
On Thu, Jan 4, 2018 at 4:02 PM, Dan Hollis <goemon () sasami anime net> wrote:
On Thu, 4 Jan 2018, William Herrin wrote:On Thu, Jan 4, 2018 at 11:48 AM, Michael Crapse <michael () wi-fiber io> wrote:I've never dealt with a support queue that resolved the issue faster than a direct contact.I've never dealt with a support queue that's more competent than the last direct contact I talked with. Navigating the support queue to the guy competent to deal with my problem is one of the more infuriating things about big company support.it does get kind of old when you have to argue with first tier support on how to read smtp headers. or that an IP address registered to them in ARIN actually belongs to them.
Those are the good ones. The bad ones are when the the support tech wanders down the script without understanding you at all. "Your email server at 1.2.3.4 gave me the following error message when my server at 6.7.8.9 tried to pass email to bob () yourcompany com from joe () mycompany com at 13:54:06 UTC." "Reboot your computer. Then please take this survey to let me know how I did." -Bill -- William Herrin ................ herrin () dirtside com bill () herrin us Dirtside Systems ......... Web: <http://www.dirtside.com/>
Current thread:
- Re: Attacks from poneytelecom.eu, (continued)
- Re: Attacks from poneytelecom.eu Dovid Bender (Jan 04)
- Re: Attacks from poneytelecom.eu Dovid Bender (Jan 05)
- Re: Attacks from poneytelecom.eu Stephen Satchell (Jan 05)
- Re: Attacks from poneytelecom.eu Rich Kulawiec (Jan 04)
- Re: Attacks from poneytelecom.eu valdis . kletnieks (Jan 04)
- Re: Attacks from poneytelecom.eu Michael Crapse (Jan 04)
- Re: Attacks from poneytelecom.eu valdis . kletnieks (Jan 04)
- Re: Attacks from poneytelecom.eu Rob McEwen (Jan 04)
- Re: Attacks from poneytelecom.eu William Herrin (Jan 04)
- Re: Attacks from poneytelecom.eu Dan Hollis (Jan 04)
- Re: Attacks from poneytelecom.eu William Herrin (Jan 04)
- Re: Attacks from poneytelecom.eu Stephen Satchell (Jan 04)
- Re: Attacks from poneytelecom.eu bzs (Jan 05)
- Re: Attacks from poneytelecom.eu Radu-Adrian Feurdean (Jan 06)
- Re: Attacks from poneytelecom.eu Dan Hollis (Jan 04)
- Re: Attacks from poneytelecom.eu valdis . kletnieks (Jan 04)
- Re: Attacks from poneytelecom.eu Rich Kulawiec (Jan 03)
- Re: Attacks from poneytelecom.eu Tim Burke (Jan 03)
- Re: Attacks from poneytelecom.eu Fredrik Korsbäck (Jan 04)
- Re: Attacks from poneytelecom.eu Rich Kulawiec (Jan 13)