Re: Incident Management

[wozz+incidents () WOOKIE NET (Wozz)]

On Fri, Feb 18, 2000 at 12:12:59AM -0700, Wozz wrote:
> Greetings,
>
>  I'm curious what those of you that handle lots of incidents are using to
>  manage all the information?  Are there any software packages out there that
>  are designed for handling incident information and tracking?  I'm
>  considering implementing such a system in Remedy, but if there's something
>  out there already, I'd be interested in looking at it.
>
>  \w0zz

To sum up the responses I've gotten, most folks said that remedy works fine
for this type of application.  I'm lucky, since we already have a large
remedy installation for several other departments, and I think thats the way
I'll be going.  A few other suggestions included a perl program called RT
(http://www.fsck.com/projects/rt/) which turns out to be a enhanced req,
which is a tool I used years ago and had assumed it had faded away into
oblivian.  Another was Aegis by ABacus Systems
(http://www.abacus-systems.com/)

\w0zz