Re: Incident Management

[security () ARC COM (Security)]

We use the incident response tracking system (IRTS) from
ciac (ciac.llnl.gov).  It works pretty well, is web based and
fairly easy to secure.
------------------------------------------------------------------
Bob Todd
Advanced Research Corporation
http://www-arc.com

----- Original Message -----
From: Andrew Steingruebl <steingra () pprd abbott com>
To: <INCIDENTS () SECURITYFOCUS COM>
Sent: Monday, February 21, 2000 11:00 AM
Subject: Re: Incident Management

> I'd also be interested in hearing about this. I was also thinking that a
> trouble-ticket/helpdesk application might be ideal for tracking incidents,
> since it can manage status, updates, searchable fields, etc.
>
> There are some free helpdesk systems out there, including one published at
the
> last usenix LISA conference.  If someone wanted to do something, maybe
they'd
> consider whether a free package would work so that other people might be
able
> to take advantage of it.  Not everyone has Remedy, or the money to buy  it
:)
> --
> Andy Steingruebl              | e-mail: steingra () pprd abbott com
> Unix Systems Admin/Programmer | phone:  (847) 935-4728
> Unix/Network Security         | fax:    (847) 935-0142
> Abbott Laboratories, PPDR&D   | post:   100 Abbott Park Road, D472 - AP9A
>                               |         Abbott Park, IL 60064-6115