Re: Incident Management

[steingra () PPRD ABBOTT COM (Andrew Steingruebl)]

I'd also be interested in hearing about this. I was also thinking that a
trouble-ticket/helpdesk application might be ideal for tracking incidents,
since it can manage status, updates, searchable fields, etc.

There are some free helpdesk systems out there, including one published at the
last usenix LISA conference.  If someone wanted to do something, maybe they'd
consider whether a free package would work so that other people might be able
to take advantage of it.  Not everyone has Remedy, or the money to buy  it :)


--
Andy Steingruebl              | e-mail: steingra () pprd abbott com
Unix Systems Admin/Programmer | phone:  (847) 935-4728
Unix/Network Security         | fax:    (847) 935-0142
Abbott Laboratories, PPDR&D   | post:   100 Abbott Park Road, D472 - AP9A
                              |         Abbott Park, IL 60064-6115