Re: KnowBe4 Security & Awareness Training Feedback

[Neal O'Farrell <neal () SCHOOLEDINSECURITY ORG>]

I'm not in higher education but know KnowBe4 for years and while their
products are highly regarded, they are also highly generic. Which usually
ends up diluting their effectiveness.

I think there's a good opportunity for an immersive awareness program
specifically tailored for the needs, challenges, and audiences of higher ed.

A good start might be for people to chime in with what they feel they need
or are missing, and that current solutions don't provide. You can't fill
the gaps until you identify them.

Neal.

Neal O'Farrell
Schooled In Security
www.schooledinsecurity.org
neal () schooledinsecurity org
(925) 914 0248 (EST)

When we say "next generation security," we really mean it!


On Fri, Mar 29, 2019 at 9:15 AM Frank Barton <bartonf () husson edu> wrote:

> Jason, I would say that KnowBe4Suffers from the same industry problem -
> they do try to make the content industry-agnostic (and to be honest, while
> I'm not on the content side, I would like to see the ability for some
> customization to make things more "us")
>
> As to the "bending the truth", I'm not sure I would go that far. There are
> some nuances that I think are missed, or things that might be a bit
> 'over-generalized' (which leads to the industry-agnostification). Getting
> the balance right between "good - engaging content" and "technical
> precision" in a field that is very rapidly changing can be very difficult.
> on the whole, I think KnowBe4 gets the balance just about right, and tries
> to make their content accessible to everyone, no matter the technical skill
> level
>
> We just pushed out our annual Security Awareness Training, and I would say
> that the content was just about "high average" with a focus on social
> engineering.
>
> Education is somewhat of an 'odd duck' when it comes to some of the ITSEC
> problems that the industry sees. I wonder if maybe EDUCause should work on
> creating either training content, or (as in a Logical OR) a training
> platform to provide and track training that can be focused to the
> challenges that we face in Higher Ed (Lets face it... how many other
> businesses need to worry about SmartTVs, XBoxen, and the whole alphabet
> soup of compliance every day in addition to having their customers living
> on site?)
>
>
>
> On Fri, Mar 29, 2019 at 8:57 AM Jason Fried <friedj () sunysuffolk edu>
> wrote:
>
> > Good morning,
> >
> >
> >
> > Common feedback – especially from faculty – for our current product is
> > that this is obviously not built for higher ed, but is more
> > industry-agnostic. Would those who have or will responded about KnowBe4
> > provide their thoughts on that, along with that ‘bending of the truth’?
> > Many thanks…
> >
> >
> >
> > Regards,
> >
> >
> >
> > Jay
> >
> > --
> >
> > Jason Fried
> >
> > Information Security Officer
> >
> > Information Technology Services
> >
> > Suffolk County Community College
> >
> > O: 631.451.4291 / M: 631.897.6064
> >
> > @SuffolkITS
> >
> >
> >
> > *From:* The EDUCAUSE Security Community Group Listserv <
> > SECURITY () LISTSERV EDUCAUSE EDU> *On Behalf Of *Frank Barton
> > *Sent:* Friday, March 29, 2019 8:50 AM
> > *To:* SECURITY () LISTSERV EDUCAUSE EDU
> > *Subject:* Re: [SECURITY] KnowBe4 Security & Awareness Training Feedback
> >
> >
> >
> > Joshua,
> >
> >  Another "Hello from up in Maine" We are using KnowBe4 for both their
> > Phishing and user education. We have bee happy with it, both from an
> > overall content perspective as well as from a management perspective.
> >
> >
> >
> > I will echo what Chad said. sometimes there are some "degrees" of truth
> > that might be lost, but overall I have been happy with the content.
> >
> >
> >
> > Frank
> >
> >
> >
> > On Fri, Mar 29, 2019 at 6:30 AM Chad Tracy <ctracy () bates edu> wrote:
> >
> > Joshua,
> >
> >
> >
> > Hello from up in Maine. Nice to see the weather finally getting better up
> > here. I PoC'd KnowBe4 a couple years back... in short, it came down to
> > price. I had used Knowbe4 for our Phishing platform, which I loved... very
> > easy to use and their support was very easy to work with and they were
> > always immediately available. The ISAT was very well presented but I had
> > issues with the content - meaning that I took a few of the training modules
> > and completed the quizzes for each module and I actually got many of them
> > wrong... What I know to be true with regard to security and what they know
> > to be true... well, we have varying truths...lol. I felt that if I had
> > heartburn over the content than I was sure to have a ton of feedback from
> > the community.
> >
> >
> >
> > For what it's worth, I know of one other institution that is moving away
> > from Knowbe4 and back to SANS STH.
> >
> >
> >
> > **You heading to the Educause Security Conference this year?
> >
> >
> >
> > Best,
> >
> >
> >
> > Chad
> >
> >
> >
> > On Thu, Mar 28, 2019 at 4:19 PM Gomez, Joshua <J.Gomez () snhu edu> wrote:
> >
> > Hey There,
> >
> >
> >
> > Are any other Universities currently a customer of KnowBe4?  We are
> > currently considering them for our ISAT content provider but wanted to get
> > feedback from an actual customer in Higher Ed. If you feel more comfortable
> > messaging me directly, I can be reached at j.gomez () snhu edu.
> >
> >
> >
> > Thanks In advance!
> >
> >
> >
> >
> >
> > *Joshua Gomez* | *Consultant, Information Security*
> >
> > Information Technology Solutions
> >
> >
> >
> > [image: SNHU horizontal logo]
> >
> >
> >
> >
> >
> >
> >
> >
> > --
> >
> > Chad Tracy
> >
> > Director of Information Security, Policy and Compliance
> >
> > Bates College
> >
> > 207 786-6491
> >
> >
> >
> >
> > --
> >
> > Frank Barton, MBA
> >
> > Security+, ACMT, MCP
> >
> > IT Systems Administrator
> >
> > Husson University
>
>
> --
> Frank Barton, MBA
> Security+, ACMT, MCP
> IT Systems Administrator
> Husson University