Re: Experience with HigherOne or TouchNet for payment processing?

["Mayne, Jim" <j.mayne () TCU EDU>]

TCU has used Touchnet for several years and has standardized on their services. Our Financial Services folks are very 
happy and we require all applications to be "Touchnet Ready" partners (except of course Paciolan :().

Jim

From: The EDUCAUSE Security Constituent Group Listserv [mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Walther, 
Benjamin J.
Sent: Wednesday, June 19, 2013 3:05 PM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: [SECURITY] Experience with HigherOne or TouchNet for payment processing?

We're evaluating vendors for use as third party payment processing, with a goal off keeping PCI requirements as low as 
possible.
Towards that end, does anyone have experience with HigherOne's or TouchNet's payment processing service, as a former or 
current client? Does not have to be security-centric, though that is a concern. How does their service fare in terms of 
security practices, reliability, availability, support, etc? Any changes over time?
No responses will be quoted or attributed (unless specifically asked to be). This is an informal poll, not part of an 
RFP or any other documentation. Even just a quick "we use them and rarely think about it" would be much appreciated.

Ben Walther

Information Security Operations, Tufts University

(617) 627-2640