Re: Experience with HigherOne or TouchNet for payment processing?

["Manjak, Martin" <mmanjak () ALBANY EDU>]

+1 on Touchnet.

Marty Manjak
ISO
University at Albany
Sent from my iPhone

On Jun 19, 2013, at 16:56, "Harry Hoffman" <hhoffman () IP-SOLUTIONS NET<mailto:hhoffman () IP-SOLUTIONS NET>> wrote:

Hi Ben,
I've had a lot of experience with TouchNet. They are, probably, the largest player in the .edu space for turnkey 
payment processing.
I would go with them again and would recommend using them to others.
If you have specific questions you're welcome to PM me.
Cheers,
Harry

"Walther, Benjamin J." <Benjamin.Walther () tufts edu<mailto:Benjamin.Walther () tufts edu>> wrote:

We’re evaluating vendors for use as third party payment processing, with a goal off keeping PCI requirements as low as 
possible.
Towards that end, does anyone have experience with HigherOne’s or TouchNet’s payment processing service, as a former or 
current client? Does not have to be security-centric, though that is a concern. How does their service fare in terms of 
security practices, reliability, availability, support, etc? Any changes over time?
No responses will be quoted or attributed (unless specifically asked to be). This is an informal poll, not part of an 
RFP or any other documentation. Even just a quick “we use them and rarely think about it” would be much appreciated.

Ben Walther

Information Security Operations, Tufts University

(617) 627-2640