Re: DMCA Infringement Handling

[Joel Rosenblatt <joel () COLUMBIA EDU>]

--On Thursday, September 15, 2011 8:30 PM +0000 Bob Bayn <bob.bayn () USU EDU> wrote:

> We are considering revising our DMCA infringement handling procedures, especially with regard to repeat infringers.
>
> I wonder what everybody else is doing with these issues?
>
> We match up the complaint with our IP>Etnernet assignment and network traffic logs.  I forward the complaint to the 
> student and disable their ethernet card
> registration.  They are required to pay $50 and give an assurance that the infringing file(s) and filesharing software 
> have been removed.  I then re-enable
> their ethernet card registration for access to our network.
>
> Repeat infringers get the same procedure except that they also are referred to the VP for Student Services for some 
> sort of an appointment.  I do not know
> what happens in that appointment.
>
> Would you share with me, so I could tabulate it and present the options others use to our administration:
>
> 1) What is your charge or penalty for first and repeat infringement?

None - we do not charge

> 2) When do disciplinary staff intervene?  first time or repeats?

Student meets with Dean for each and every offence

> 3) How long do you deny network access?

We capture MAC address when complaint comes in (automated process) - they get access back after they pass online quiz 
and authenticate

> 4) If a student has multiple devices, do you deny access to all devices or just the one implicated in the complaint?

Capture is done by MAC address - device responsible for infringement is taken off the network

> 5) Who was involved in the approval process for your procedures?

Security office and OGC

> 6) How much pushback to you get from users who receive infringement notices?

None

> 7) Do you have an appeals process that has ever given an infringing user any relief?

Since we do 100% verification of complaint, we get very few, if any, complaints or appeals

> 8) May I use your institution name along with your other responses in my report to the administration?

Yes

> Finally, a slightly separate question:
> 9) Do you ever get complaints forwarded from an agent of the pornography industry?  (we have seen a few recently)

Yes

> Thanks for any info you are willing to share.

If your interested in our process, please see

<http://www.educause.edu/Resources/FullyAutomatedDMCAProcessing/170286>

I can provide a build your own kit, send me an email with DMCA in the subject line

Thanks,
Joel Rosenblatt

Joel Rosenblatt, Manager Network & Computer Security
Columbia Information Security Office (CISO)
Columbia University, 612 W 115th Street, NY, NY 10025 / 212 854 3033
http://www.columbia.edu/~joel
Public PGP key
http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x90BD740BCC7326C3



> Bob Bayn          (435)797-2396            IT Security Team
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Joel Rosenblatt, Manager Network & Computer Security
Columbia Information Security Office (CISO)
Columbia University, 612 W 115th Street, NY, NY 10025 / 212 854 3033
http://www.columbia.edu/~joel
Public PGP key
http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x90BD740BCC7326C3