Re: Taking control of user's desktops

[Simon Taplin <simon.taplin () gmail com>]

If you are working under a budget, then have a look at RealVNC4. Its 
easy to secure since you can restrict what IP's can connect to VNC and 
you can also set it so that a box pops up asking the user to accept the 
remote connection. By default if the user does not connect in 10 
seconds, the connection is refused. You can also tunnel it over SSH/SSL 
(I can't remember which) if necessary.

Simon

Marty wrote:
> Hi,
>
> My client's help desk requests for support is
> growing, with more than 1,000 users its
> understandable. 
>
> We need to find a software (not an outsourced
> service) that will permit the technicians to take
> control of the user's desktop for support
> purposes.  The user MUST agree to the technician
> taking control or even «peeking» at his desktop.
>
> We've looked at a few but my concern is with
> overall security.
>
> We used to have VNC installed on a few machines a
> couple of years ago but we removed it.
>
> Is the latest version of VNC sufficient (security
> wise)?
>
> Can you share your experience with us please?
> Suggestions or comments welcomed.
>
> Thanks!
>
> Marty
>
> __________________________________________________________
> Lèche-vitrine ou lèche-écran ?
> magasinage.yahoo.ca


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