Re: Taking control of user's desktops

[Faleh Daoud Abdel Monem <abdelmonem () webone-tunisie com>]

Marty wrote:
> Hi,
>
> My client's help desk requests for support is
> growing, with more than 1,000 users its
> understandable. 
>
> We need to find a software (not an outsourced
> service) that will permit the technicians to take
> control of the user's desktop for support
> purposes.  The user MUST agree to the technician
> taking control or even «peeking» at his desktop.
>
> We've looked at a few but my concern is with
> overall security.
>
> We used to have VNC installed on a few machines a
> couple of years ago but we removed it.
>
> Is the latest version of VNC sufficient (security
> wise)?
>
> Can you share your experience with us please?
> Suggestions or comments welcomed.
>
> Thanks!
>
> Marty
>
> __________________________________________________________
> Lèche-vitrine ou lèche-écran ?
> magasinage.yahoo.ca

Hi list,

Thought the RealVnc Enterprise Edition 
(http://www.realvnc.com/products/enterprise/) has some good security 
features regarding Authentication (Platform authentication integration, 
2048 bits RSA keys...) and 128 bits traffic encryption more on 
http://www.realvnc.com/products/features.html, also for a large intranet 
the VNC Deployment 
Tool(http://www.realvnc.com/products/vnctool/vnctool.pdf) is really 
useful and can help establishing an enterprise use policy for the VNC 
service.
Another product to watch for a secure RDP connection is 
SecureRDP(http://69.196.236.103/terminal/securerdp.asp). Also a little 
googeling lead me to this 
http://www.isaserver.org/articles/Using_NetMeeting_and_the_H323_Gatekeeper_as_a_HelpDesk_tool.html 
.
Hope this was helpful
Best Regards.


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Daoud AbdelMonem Faleh             WebOne S.A.R.L eBusiness solutions
System Admin.


Tel:    +216 71 784 726        21 Rue Ibn Badis
Fax:    +216 71 894 326        1002 Tunis / Tunisia
abdelmonem () webone-tunisie com           http://www.webone.com.tn
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