Re: Taking control of user's desktops

["xyberpix" <xyberpix () xyberpix com>]

Hi Marty,

Have a look at Marimba, they have software built in that can do this,
security is good as well. They have now been acquired by BMC, but their
software is still top notch. http://www.marimba.com

HTH

xyberpix

On Wed, 9 February, 2005 12:40, Marty said:
> Hi,
>
> My client's help desk requests for support is
> growing, with more than 1,000 users its
> understandable.
>
> We need to find a software (not an outsourced
> service) that will permit the technicians to take
> control of the user's desktop for support
> purposes.  The user MUST agree to the technician
> taking control or even «peeking» at his desktop.
>
> We've looked at a few but my concern is with
> overall security.
>
> We used to have VNC installed on a few machines a
> couple of years ago but we removed it.
>
> Is the latest version of VNC sufficient (security
> wise)?
>
> Can you share your experience with us please?
> Suggestions or comments welcomed.
>
> Thanks!
>
> Marty
>
> __________________________________________________________
> Lèche-vitrine ou lèche-écran ?
> magasinage.yahoo.ca


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