Re: Taking control of user's desktops

[Matt Stern <sternm () comprehensive com>]

Hello Marty:

I was going to suggest VNC.  I would like to know why your company 
removed it?

I also like PcAnywhere, but you have to pay for that.

A client of mine highly recommends Dameware.

I hope this helps.

Marty wrote:

> Hi,
>
> My client's help desk requests for support is
> growing, with more than 1,000 users its
> understandable. 
>
> We need to find a software (not an outsourced
> service) that will permit the technicians to take
> control of the user's desktop for support
> purposes.  The user MUST agree to the technician
> taking control or even «peeking» at his desktop.
>
> We've looked at a few but my concern is with
> overall security.
>
> We used to have VNC installed on a few machines a
> couple of years ago but we removed it.
>
> Is the latest version of VNC sufficient (security
> wise)?
>
> Can you share your experience with us please?
> Suggestions or comments welcomed.
>
> Thanks!
>
> Marty
>
> __________________________________________________________
> Lèche-vitrine ou lèche-écran ?
> magasinage.yahoo.ca
>
>  

--
Matthew H. Stern, CCP/CDP, sternm () comprehensive com
Serving the IT industry since 1976
Comprehensive Computer Services Inc.
www.comprehensive.com
Phone: 631 755-2250, Fax 755-2254
560 Broad Hollow Road, Melville NY 11747