Re: Taking control of user's desktops

[rusty chiles <rustychiles () gmail com>]

I have used the Landesk Management Suite product for the last couple
years in a 2200+ PC environment and it works well as a remote control
solution.

It can be configured to ask the user for permission to control their pc. 
It can also be configured so that it will only ask for permission if
somebody is logged in, which is nice if the user is gone.

In addition, it can inventory your computer hardware / software, and
be used to create and deploy packages. (and a whole lot more)


On Wed, 9 Feb 2005 07:40:01 -0500 (EST), Marty <groupecci () yahoo ca> wrote:
> Hi,
>
> My client's help desk requests for support is
> growing, with more than 1,000 users its
> understandable.
>
> We need to find a software (not an outsourced
> service) that will permit the technicians to take
> control of the user's desktop for support
> purposes.  The user MUST agree to the technician
> taking control or even «peeking» at his desktop.
>
> We've looked at a few but my concern is with
> overall security.
>
> We used to have VNC installed on a few machines a
> couple of years ago but we removed it.
>
> Is the latest version of VNC sufficient (security
> wise)?
>
> Can you share your experience with us please?
> Suggestions or comments welcomed.
>
> Thanks!
>
> Marty
>
> __________________________________________________________
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