Re: Taking control of user's desktops

["James D. Fryman" <James () credcontrol com>]

I would take a look at Ultr@VNC. Wonderful features in any environment. 
Take a look http://ultravnc.sf.net. Integrated Secure Tunneling, Proxy 
Redirection, and of course, client-side confirmation of connection (see 
http://ultravnc.sourceforge.net/regserver.htm)

This program works wonderfully! I highly suggest it.

-James

Marty wrote:
> Hi,
>
> My client's help desk requests for support is
> growing, with more than 1,000 users its
> understandable. 
>
> We need to find a software (not an outsourced
> service) that will permit the technicians to take
> control of the user's desktop for support
> purposes.  The user MUST agree to the technician
> taking control or even «peeking» at his desktop.
>
> We've looked at a few but my concern is with
> overall security.
>
> We used to have VNC installed on a few machines a
> couple of years ago but we removed it.
>
> Is the latest version of VNC sufficient (security
> wise)?
>
> Can you share your experience with us please?
> Suggestions or comments welcomed.
>
> Thanks!
>
> Marty
>
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