FW: Taking control of user's desktops

[tom.farrar () it-ps com]

TightVNC has a built in connection query which asks the users if they
accept the connection, with timeout options. Also, they are developing
'dfmirage' that doubles connection speed, apparently. Problem with VNC is
the lack of encryption, only the password is encrypted. 

An other option is RAdmin, new to me but in testing we have had some
positive results with it, very fast and very secure.

Good luck!

Tom Farrar
Data Centre Engineer
tom.farrar () it-ps com

IT Professional Services

-----Original Message-----
From: Marty [mailto:groupecci () yahoo ca] 
Sent: 09 February 2005 12:40
To: security-basics () securityfocus com
Subject: Taking control of user's desktops

Hi,

My client's help desk requests for support is
growing, with more than 1,000 users its
understandable. 

We need to find a software (not an outsourced
service) that will permit the technicians to take
control of the user's desktop for support
purposes.  The user MUST agree to the technician
taking control or even «peeking» at his desktop.

We've looked at a few but my concern is with
overall security.

We used to have VNC installed on a few machines a
couple of years ago but we removed it.

Is the latest version of VNC sufficient (security
wise)?

Can you share your experience with us please?
Suggestions or comments welcomed.

Thanks!

Marty

__________________________________________________________
Lèche-vitrine ou lèche-écran ?
magasinage.yahoo.ca