RE: Taking control of user's desktops

["Jas Chase" <jchase () k-swiss com>]

Try out Proxy Host from Funk Proxy. The end user can allow/disallow a trusted group to access their systems. There is a 
Master program which is used to connect to the host computers and there is a client program that runs as a service. It 
has really good security built into it. Cheers. 

http://www.funk.com/remote_control/default.asp

Sincerely,
Jas Chase
K-Swiss MIS
(818) 706-5238
jchase<at>k-swiss<dot>com

-----Original Message-----
From: Marty [mailto:groupecci () yahoo ca] 
Sent: Wednesday, February 09, 2005 4:40 AM
To: security-basics () securityfocus com
Subject: Taking control of user's desktops

Hi,

My client's help desk requests for support is growing, with more than 1,000 users its understandable. 

We need to find a software (not an outsourced
service) that will permit the technicians to take control of the user's desktop for support purposes.  The user MUST 
agree to the technician taking control or even «peeking» at his desktop.

We've looked at a few but my concern is with overall security.

We used to have VNC installed on a few machines a couple of years ago but we removed it.

Is the latest version of VNC sufficient (security wise)?

Can you share your experience with us please?
Suggestions or comments welcomed.

Thanks!

Marty

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