Re: Taking control of user's desktops

[Dario Vernelli <dario.vernelli () email it>]

Marty wrote:

> Hi,
>
> My client's help desk requests for support is
> growing, with more than 1,000 users its
> understandable. 
>
> We need to find a software (not an outsourced
> service) that will permit the technicians to take
> control of the user's desktop for support
> purposes.  The user MUST agree to the technician
> taking control or even «peeking» at his desktop.
>
> We've looked at a few but my concern is with
> overall security.
>
> We used to have VNC installed on a few machines a
> couple of years ago but we removed it.
>
> Is the latest version of VNC sufficient (security
> wise)?
>
> Can you share your experience with us please?
> Suggestions or comments welcomed.
>
> Thanks!
>
> Marty
>
> __________________________________________________________
> Lèche-vitrine ou lèche-écran ?
> magasinage.yahoo.ca
>  
I'm using UltraVNC and it works fine........there are some features like 
chat, ftp and so on, and it's free.
Another program is Dameware MiniRemoteControl, very good program, but 
you can buy licences...more infos on www.dameware.com

cheers
Dario





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