RE: Hummm...

["Michael Steele" <michaels () winsnort com>]

Well you have read their contract very well and don't expect them to give
you any more then expected.

We have next day on site and when we called them for service it was two days
before they arrived, although the service tech did call to let us know.
After going around with them, the contract stated "next day or best chance".

I can give you several detailed favorable experiences, but also several not
so favorable experiences.

Bottom line is they are getting better. I have seen a lot of changes in
their support procedures in the last several years, and for the better. If
I'm on the phone with support and I don't like what I hear I ask to be
transferred to another support person or to the on-duty supervisor.

But as far as them putting Linux on that IDS box, you can bet if Sourcefires
name is on the box that they had a say in the decision. The thing I don't
like is that the description is missing the internal specifications of the
hardware, or I missed it.

Kindest regards, 

Michael...
-- 
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> -----Original Message-----
> From: snort-users-admin () lists sourceforge net [mailto:snort-users-
> admin () lists sourceforge net] On Behalf Of Ben
> Sent: Sunday, March 14, 2004 7:53 PM
> To: snort-users () lists sourceforge net
> Subject: RE: [Snort-users] Hummm...
>
> I'm not big on any flavor of unix being billed as 1337 or whatever...
> but my experience with dell is that they suck.  And so does their
> hardware.  And so does their support.  In fact, if I can possibly avoid
> it, I will never do any business with them at all.  These were all
> personal transactions, perhaps they are better when you buy corporate
> level equipment, but I doubt it.
>
> I don't have the time or patience to detail my various run ins with
> them, but I wouldn't bank on them having a clue about anything, except
> the art of delay.
>
> Just my bored 2 cents.
> Ben
>
>
> On Sun, 2004-03-14 at 21:54, Michael Steele wrote:
> > Sure, and DELL the largest and computer manufacture in the world has no
> > clue! RedHat or OpenBSD; lets see for official support, what would you
> > choose? My choice would be RedHat, hands down over OpenBSD. Better OS
> well
> > that's personal choice.
> >
> > Bottom line is that Dell definitely has a clue and has put there money
> in
> > the right platform for their particular purpose.
> >
> > Kindest regards,
> >
> > The WINSNORT.com Management Team
>
>
>
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