Re: Best TAC Services from Equipment Vendors

[michael brooks - ESC <michael.brooks () adams12 org>]

> It may be a pain in the butt to get Cisco equipment, but their TAC is
> sublime.  If something is critical enough, and you push hard enough, Cisco
> will move heaven and earth to solve your issue.

> This was an amazing laugh on a Monday morning. Thanks!

O crap, did I miss the sarcasm?




michael brooks

On Mon, Mar 11, 2024 at 8:55 AM Tom Beecher <beecher () beecher cc> wrote:

> It may be a pain in the butt to get Cisco equipment, but their TAC is
> > sublime.  If something is critical enough, and you push hard enough, Cisco
> > will move heaven and earth to solve your issue.
>
> This was an amazing laugh on a Monday morning. Thanks!
>
> On Thu, Mar 7, 2024 at 2:47 PM Joel Esler <joel () joelesler net> wrote:
>
> > It may be a pain in the butt to get Cisco equipment, but their TAC is
> > sublime.  If something is critical enough, and you push hard enough, Cisco
> > will move heaven and earth to solve your issue.
> > —
> > Sent from my iPhone
> >
> > On Mar 6, 2024, at 13:42, Pascal Masha <pascalmasha () gmail com> wrote:
> >
> > 
> > For us this has been the experience to a point where 100s of nodes( from
> > vendor x) had to be swapped out because no one had the patience anymore…
> >
> > On Wed, 6 Mar 2024 at 21:29, <sronan () ronan-online com> wrote:
> >
> > > Interesting, this has never been my experience even with Cisco or
> > > Juniper, have always been able to escalate quickly to engineering. I wonder
> > > if it was related to the size of my accounts.
> > >
> > > Shane
> > >
> > > > On Mar 6, 2024, at 1:27 PM, Pascal Masha <pascalmasha () gmail com>
> > > wrote:
> > > > Thought about it but so far I believe companies from China provide
> > > better and fast TAC responses to their customers than the likes of Cisco
> > > and perhaps that’s why some companies(where there are no
> > > restrictions)prefer them for critical services.
> > > > For a short period in TAC call you can have over 10 R&D engineers and
> > > solutions provided in a matter of hours even if it involves software
> > > changes.. while these other companies even before you get in a call with a
> > > TAC engineer it’s hours and when they join you hear something like “my
> > > shift ended 15 minutes ago, hold let me look for another engineer”. WHY?
> > > Thoughts

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