Re: Best TAC Services from Equipment Vendors

[sronan () ronan-online com]

Interesting, this has never been my experience even with Cisco or Juniper, have always been able to escalate quickly to 
engineering. I wonder if it was related to the size of my accounts.

Shane

> On Mar 6, 2024, at 1:27 PM, Pascal Masha <pascalmasha () gmail com> wrote:
>
> Thought about it but so far I believe companies from China provide better and fast TAC responses to their customers 
> than the likes of Cisco and perhaps that’s why some companies(where there are no restrictions)prefer them for 
> critical services. 
>
> For a short period in TAC call you can have over 10 R&D engineers and solutions provided in a matter of hours even if 
> it involves software changes.. while these other companies even before you get in a call with a TAC engineer it’s 
> hours and when they join you hear something like “my shift ended 15 minutes ago, hold let me look for another 
> engineer”. WHY? Thoughts