Re: Best TAC Services from Equipment Vendors

[Pascal Masha <pascalmasha () gmail com>]

For us this has been the experience to a point where 100s of nodes( from
vendor x) had to be swapped out because no one had the patience anymore…

On Wed, 6 Mar 2024 at 21:29, <sronan () ronan-online com> wrote:

> Interesting, this has never been my experience even with Cisco or Juniper,
> have always been able to escalate quickly to engineering. I wonder if it
> was related to the size of my accounts.
>
> Shane
>
> > On Mar 6, 2024, at 1:27 PM, Pascal Masha <pascalmasha () gmail com> wrote:
> >
> > Thought about it but so far I believe companies from China provide
> better and fast TAC responses to their customers than the likes of Cisco
> and perhaps that’s why some companies(where there are no
> restrictions)prefer them for critical services.
> > For a short period in TAC call you can have over 10 R&D engineers and
> solutions provided in a matter of hours even if it involves software
> changes.. while these other companies even before you get in a call with a
> TAC engineer it’s hours and when they join you hear something like “my
> shift ended 15 minutes ago, hold let me look for another engineer”. WHY?
> Thoughts