Re: Cisco warranty

[Robert Drake <rdrake () direcpath com>]

On 4/3/2014 12:44 PM, Laurent CARON wrote:
> Hi,
>
> I bought a C3750G-12S which is now end of sale on cisco website. This 
> device is now defective.
>
> Since I bought it from a reseller and not directly from cisco, cisco 
> is refusing to take it under warranty and tells me to have the 
> reseller take care of it.
>
> The reseller doesnt wan't to hear about this device since it is end of 
> sale.
>
> According to cisco website, end of sale means the device is still 
> covered for 5 years.
These have reached a price point where a used one will cost less than a 
smartnet contract for one, and you get better turnaround time too.

> My question is: Is it normal for my supplier to refuse to take it 
> under warranty ?
Probably depends on the supplier.  Most of them would have warranty 
terms of their own and if it's passed that time period then they won't 
take it back.

> Is there (from your experience) a chance I might get cisco to deal 
> with it ?

If you're a huge customer of Cisco and have multi-year contracts with 
them then sure.  You could get them to RMA a toaster if they think they 
could make money in the long run on it.

> Thanks
>
> Laurent