nanog mailing list archives
Cisco warranty
From: Laurent CARON <lcaron () unix-scripts info>
Date: Thu, 03 Apr 2014 18:44:58 +0200
Hi,I bought a C3750G-12S which is now end of sale on cisco website. This device is now defective.
Since I bought it from a reseller and not directly from cisco, cisco is refusing to take it under warranty and tells me to have the reseller take care of it.
The reseller doesnt wan't to hear about this device since it is end of sale.According to cisco website, end of sale means the device is still covered for 5 years.
My question is: Is it normal for my supplier to refuse to take it under warranty ?
Is there (from your experience) a chance I might get cisco to deal with it ? Thanks Laurent
Current thread:
- Cisco warranty Laurent CARON (Apr 03)
- Re: Cisco warranty Michael Brown (Apr 03)
- Re: Cisco warranty Steven Fischer (Apr 03)
- Re: Cisco warranty Steven Fischer (Apr 03)
- Re: Cisco warranty Sholes, Joshua (Apr 03)
- Re: Cisco warranty Brandon Ewing (Apr 03)
- Re: Cisco warranty Jimmy Hess (Apr 03)
- Re: Cisco warranty Laurent CARON (Apr 04)
- Re: Cisco warranty Simon Lockhart (Apr 04)
- Re: Cisco warranty Steven Fischer (Apr 03)
- Re: Cisco warranty Michael Brown (Apr 03)