Re: Cisco warranty

[Jimmy Hess <mysidia () gmail com>]

On Thu, Apr 3, 2014 at 1:46 PM, Brandon Ewing <nicotine () warningg com> wrote:

> On Thu, Apr 03, 2014 at 01:26:58PM -0400, Michael Brown wrote:
> > Did you purchase SMARTnet when you bought the device? If you didn't,
> > you're probably SOL.
> This is not true.  Cisco provides a limited lifetime warranty on hardware
> purchased from them or an authorized reseller, with our without SmartNet.

On some:  not all their hardware, they offer limited lifetime warranty.
Lifetime is the exception to the rule: many of their components are 90 days
or 1 year.
The "limited" bit is also important --- they have restrictions in fine
print.

It's strongly recommended you buy their SmartNet, if you want their reps to
treat you reasonably and make efforts to fulfill your paper warranty.
Getting the manufacturer rep to actually honor the paper warranty and allow
you an RMA, when there is no paid support.... is another thing altogether.

May require a great deal of persistence on your part,
As in continuing to contact Cisco and refusing to take "NO" as an
acceptable answer to your RMA request.

Or it may just not happen....



> For an example, browse to
> http://www.cisco-servicefinder.com/warrantyfinder.aspx and look up
> specific
> products.  I looked up an WS-C3750G-48TS-S, and while the warranty does not
> cover support (TAC contracts do), there is a lifetime warranty good for 5
> years from EoS with a 10 business day turnaround.


>  --
> Brandon Ewing                                        (
> nicotine () warningg com)
--
-JH