Re: Cisco warranty

[Laurent CARON <lcaron () unix-scripts info>]

On 04/04/2014 01:51, Jimmy Hess wrote:
> On Thu, Apr 3, 2014 at 1:46 PM, Brandon Ewing <nicotine () warningg com> wrote:
>
> > On Thu, Apr 03, 2014 at 01:26:58PM -0400, Michael Brown wrote:
> > > Did you purchase SMARTnet when you bought the device? If you didn't,
> > > you're probably SOL.
> > This is not true.  Cisco provides a limited lifetime warranty on hardware
> > purchased from them or an authorized reseller, with our without SmartNet.
>
> On some:  not all their hardware, they offer limited lifetime warranty.
> Lifetime is the exception to the rule: many of their components are 90 days
> or 1 year.
> The "limited" bit is also important --- they have restrictions in fine
> print.
>
> It's strongly recommended you buy their SmartNet, if you want their reps to
> treat you reasonably and make efforts to fulfill your paper warranty.
> Getting the manufacturer rep to actually honor the paper warranty and allow
> you an RMA, when there is no paid support.... is another thing altogether.
>
> May require a great deal of persistence on your part,
> As in continuing to contact Cisco and refusing to take "NO" as an
> acceptable answer to your RMA request.
>
> Or it may just not happen....

My device is indeed supposedly covered by a lifetime warranty. Since I'm 
still in the timeframe of less than 5 years after EOS...it should be 
good...should.

Never experienced such a bad service from Juniper or 3COM/H3C/HP