Re: Breaking the internet (hotels, guestnet style)

[Andrew Cox <andrew () accessplus com au>]

Owen DeLong wrote:
> On Dec 8, 2009, at 1:18 AM, Andrew Cox wrote:
>
>   
> > Sounds like a great idea in theory but would require OS support or a dual-hotspot setup that provided for both options 
> > until support was expected.
> > Until such time it's simply unworkable.
> >
> > That and as mentioned in my previous post, the setup we have *just works* for users who don't have the permissions to 
> > change off of a static IP and use DHCP on their laptops.
> >     
> And it just breaks for those of us who actually expect "internet access" to mean
> access to the internet, not just the web.
>   
I never said that the *just works* method stopped users from being able 
to use the internet. In fact catching users with bad IP address settings 
works just as well as sending them a DHCP address.
> I make a habbit of calling support and pushing the issue hard through multiple
> layers until I finally get a management denial, then, demand refunds of my
> connectivity charges every time I encounter this at a hotel.
>
> I figure that the reason you guys deploy what "just works" as you put it is because
> it lowers your support costs, so, I do what I can to increase the support costs of
> delivering a broken internet.
>   
We're in no way in the business of providing half-baked services and 
likewise, I call up support for other providers if I end up with just 
web access.
> I encourage others to do the same.
>
> Owen
>