Re: Google Gaffe: Gmail Outage Shows Pitfalls of Online Services

[David Farber <dave () farber net>]

Begin forwarded message:

From: Tobin Maginnis <ptm () pix cs olemiss edu>
Date: February 27, 2009 9:43:30 AM EST
To: dave () farber net
Subject: Re: [IP] Google Gaffe: Gmail Outage Shows Pitfalls of Online  
Services

Dave,

Sorry, but this appears to be a silly expectation. Google has an  
elaborate EULA that makes it abundantly clear that use of Gmail is  
*not* designed for business/corporate data integrity much less  
corporate-level security. Nevertheless, corporate uses flock to Gmail  
even forwarding their corporate email to a Gmail account and, using  
Gmail's "reply as" feature, providing a thinly veiled "reply" from the  
corporate account.

The simple truth is that there is no contract with Google, implied or  
otherwise, and you get what you pay for.

As for a "pitfall of Cloud Computing," the reliability is based upon  
system design tradeoffs and, again, you get what you pay for.


=========================
David Farber wrote:
> Begin forwarded message:
> From: "Jonathan B Spira" <jspira () basex com>
> Date: February 26, 2009 3:51:52 PM EST
> To: David Farber <dave () farber net>
> Subject: Google Gaffe: Gmail Outage Shows Pitfalls of Online Services
> Dave
> I didn't realize the number of Gmail users was so large until the  
> outage.
> "Google’s Gmail system was down for 2.5 hours earlier this week, the  
> sixth such outage in the past eight months.  It isn’t unusual that  
> an e-mail system crashes, but most such occurrences are limited to  
> one organization.  When Gmail, a service Google touts to businesses  
> as more reliable and easier to use than Microsoft Exchange and Lotus  
> Notes/Domino, goes down, it makes headlines - as well it should. "
> ...
> Just imagine if all of the phone lines to your office failed - not  
> today but ten years ago, when the telephone was the most important  
> means of communication (along with fax, I should add).  That’s what  
> Gmail’s users were facing on Monday.  The silence was deafening..."
> http://www.basexblog.com/2009/02/26/google-gaffe-gmail-outage-shows-pitfalls-of-online-services/ 
>  Regards/Mit freundlichen Grüßen/Szívélyes üdvözlet/Cordialement/ 
> Cordiali saluti/Saludos/Vänliga hälsningar
> /s/ Jonathan
> Jonathan B. Spira
> CEO and Chief Analyst
> Basex, Inc.
> 8 www.basex.com
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