Re: Google Gaffe: Gmail Outage Shows Pitfalls of Online Services

[David Farber <dave () farber net>]

Begin forwarded message:

From: Mark Harrison <mh () pixar com>
Date: February 27, 2009 3:43:04 PM EST
To: dave () farber net
Cc: ip <ip () v2 listbox com>, krhoffmanii () gmail com
Subject: Re: [IP] Re:   Google Gaffe: Gmail Outage Shows Pitfalls of  
Online Services

David Farber wrote:
> Begin forwarded message:
> *From: *Kenneth Hoffman <krhoffmanii () gmail com <mailto:krhoffmanii () gmail com 
> >>
> *Date: *February 26, 2009 11:04:54 PM EST
> *To: *dave () farber net <mailto:dave () farber net>
> *Subject: **Re: [IP] Google Gaffe: Gmail Outage Shows Pitfalls of  
> Online Services*
> I am not defending Gmail, but how is this different from outsourcing  
> your email to another company?  For example, I am a one person tax  
> and accounting firm.  I am more than capable of running a mail  
> server in house (EE in a former life), but I outsource to  
> mailtrust.com <http://mailtrust.com>.  At times they had issues, but  
> the difference is they advised their subscribers of the problem and  
> kept us updated.
> I do have a Google app account, but I have not heard word one from  
> them on the most recent outage.

If you are a paying customer you get a 99.9% SLA and 24/7 access to
customer support.

http://www.google.com/apps/intl/en/business/details.html

Having a redundant connection to the house is a great idea.




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