Re: Google Gaffe: Gmail Outage Shows Pitfalls of Online Services

[David Farber <dave () farber net>]

Begin forwarded message:

From: Kenneth Hoffman <krhoffmanii () gmail com>
Date: February 26, 2009 11:04:54 PM EST
To: dave () farber net
Subject: Re: [IP] Google Gaffe: Gmail Outage Shows Pitfalls of Online  
Services

I am not defending Gmail, but how is this different from outsourcing  
your email to another company?  For example, I am a one person tax and  
accounting firm.  I am more than capable of running a mail server in  
house (EE in a former life), but I outsource to mailtrust.com.  At  
times they had issues, but the difference is they advised their  
subscribers of the problem and kept us updated.

I do have a Google app account, but I have not heard word one from  
them on the most recent outage.

In you telephone analogy, I am current having issues with AT&T.  They  
are instilling fibre in my neighborhood.  I work from my home.  I do  
have a business account and a SLA.  All was fine until 2:30 this  
afternoon.  Internet is down.  I am told it will be 3-5 days before I  
*may* get my connection back.

I walked down to where the telco box was being *upgraded*.  One of the  
techs said the phone switch over went flawlessly, but  the DSL circuit  
switch over had an "anomaly".  For now I cannot work from home.  My  
daughter cannot submit her papers to her university, she could not  
attend her online class tonight from home and my high school aged  
daughter could not do her research for a paper.  Fortunately, my  
daughter could log into her class from the university library, and  
other daughter was also able to conduct her research from the library.

Perhaps its time I consider a redundant cable connection.

Kenneth Hoffman
krh () krhoffman com

On Thu, Feb 26, 2009 at 6:39 PM, David Farber <dave () farber net> wrote:


Begin forwarded message:

From: "Jonathan B Spira" <jspira () basex com>
Date: February 26, 2009 3:51:52 PM EST
To: David Farber <dave () farber net>
Subject: Google Gaffe: Gmail Outage Shows Pitfalls of Online Services


Dave

I didn't realize the number of Gmail users was so large until the  
outage.

"Google’s Gmail system was down for 2.5 hours earlier this week, the  
sixth such outage in the past eight months.  It isn’t unusual that an  
e-mail system crashes, but most such occurrences are limited to one  
organization.  When Gmail, a service Google touts to businesses as  
more reliable and easier to use than Microsoft Exchange and Lotus  
Notes/Domino, goes down, it makes headlines - as well it should. "
...

Just imagine if all of the phone lines to your office failed - not  
today but ten years ago, when the telephone was the most important  
means of communication (along with fax, I should add).  That’s what  
Gmail’s users were facing on Monday.  The silence was deafening..."

http://www.basexblog.com/2009/02/26/google-gaffe-gmail-outage-shows-pitfalls-of-online-services/

Regards/Mit freundlichen Grüßen/Szívélyes üdvözlet/Cordialement/ 
Cordiali saluti/Saludos/Vänliga hälsningar

/s/ Jonathan
Jonathan B. Spira
CEO and Chief Analyst
Basex, Inc.
8 www.basex.com


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