RE: Incident investigation methodologies

[Steven Trewick <STrewick () joplings co uk>]

> One more thing to think about...what happens when you
> go to the doctor?  When you go to a doctor's office
> with a complaint, does he simply give you a lethal
> injection then perform an autopsy to determine what
> was wrong with you?  Or does he collect volatile
> information...interview you, ask you questions, take
> your temperature and blood pressure, etc?  


That is simply the single most bogus metaphor I've heard this week.

In the real world, production systems need to go back into production 
ASAP.

Frontline support staff simply do not have the time or resource
(or often even the knowledge) to conduct lengthy forensic investigations.

Time = Money, that's a cold, hard fact, and there simply isn't any way
around it.

If my choice as a human being was to perform a procedure on myself
that would cost a minimal amount of resource, and take a minimal 
amount of time, or a lengthy and costly series of investigations
that would take forever, be painful, and possibly, ultimately 
inconclusive, which would I pick ?






















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