RE: How's this for fun?

[Blanchard_Michael () emc com]

 I guess that my 3 calls in the past ten years (ok maybe 4 tops), when my
service was interrupted due to downstream issues, is costing comcast a
fortune then.  All calls were at wee hours of the morning too, when the
support people appear to be the most knowledgable IMHO.  Certainly the most
forthcoming with information too... NO I'm not pulling a "Mitnick" on them
either :-)  Just asking questions about my account, how many others are on
my segment, etc. 


Michael P. Blanchard 
Antivirus / Security Engineer, CISSP, GCIH, MCSE, MCP+I 
Office of Information Security & Risk Management 
EMC ² Corporation 
4400 Computer Dr. 
Westboro, MA 01580 
email:  Blanchard_Michael () EMC COM 

-----Original Message-----
From: funsec-bounces () linuxbox org [mailto:funsec-bounces () linuxbox org] On
Behalf Of John Payne
Sent: Thursday, October 27, 2005 2:55 PM
To: Larry Seltzer
Cc: funsec () linuxbox org
Subject: Re: [funsec] How's this for fun?


On Oct 26, 2005, at 12:25 PM, Larry Seltzer wrote:

> There are numerous ways for collateral damage to be avoided when  
> ISPs block
> port 25: For instance, users can use port 587 where appropriate, or  
> ISPs can
> simply whitelist users who request not to be blocked.

There's at least one consumer ISP who has said that given their  
levels of churn, *one* support call eliminates *all* margin for that  
account for the lifetime of that account.

One support call to whitelist against blocking means from at that  
point onwards one more call and you're costing them money rather than  
making them money.
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