Re: Question about Endpoint Encryption

[Joel Rosenblatt <joel () COLUMBIA EDU>]

Hi,

We are using GE and have not had these kinds of problems .. the only time we see failures is when there are underling hardware problems or when the wrong 
version of the product gets installed.

Your welcome to pick our brains (for what that is worth :-) - Let me know offline and I'll put you touch with my GE 
expert.

Thanks,
Joel Rosenblatt

Joel Rosenblatt, Manager Network & Computer Security
Columbia Information Security Office (CISO)
Columbia University, 612 W 115th Street, NY, NY 10025 / 212 854 3033
http://www.columbia.edu/~joel


--On Thursday, September 02, 2010 10:58 AM -0400 Gregory N Pendergast <gnpendergast () VCU EDU> wrote:

>   I'm looking for feedback on endpoint encryption solutions - both products you've used or are using and your 
> experiences. VCU purchased GuardianEdge some
> time ago, but we've run into a number of problems that have delayed our deployment and caused me to lose confidence in the 
> product, to the point that I'm
> considering dropping it and looking for a different solution. The problems we've encountered are generally 
> post-installation failures that lead to the
> computer failing to boot, inability of user to login and/or failure of drive to encrypt after installation.
>
> My question is two-fold. First, if any of you are using an endpoint encryption product (specifically targeting laptops 
> at this point), what are you using and
> would you recommend it to others? Secondly, if any of you are using, or have used GuardianEdge, have you experienced 
> similar failures and have you had any
> success resolving them? We keep reaching a point where the vendor wants us to ship them our laptops for diagnosis.
>
> If any of you are using GuardianEdge, I'd also like to pick your brain more directly, either by phone or email, on your 
> experience with the product. So, if
> you're willing, contact me off list to discuss further.
>
> Thanks,
>
> --
> Gregory Pendergast
> Interim Information Security Officer
> Virginia Commonwealth University



Joel Rosenblatt, Manager Network & Computer Security
Columbia Information Security Office (CISO)
Columbia University, 612 W 115th Street, NY, NY 10025 / 212 854 3033
http://www.columbia.edu/~joel