Re: Marketscore and Higher Ed

[Theresa Semmens <theresa.semmens () NDSU NODAK EDU>]

And if they are really serious about providing good customer service, that
number is usually toll free. :-)  [I couldn't resist, sorry]

Theresa Semmens
IT Security Officer
North Dakota State University
IACC 210C
Ph: 701-231-5870
E-mail: theresa.semmens () ndsu nodak edu
-----Original Message-----
From: The EDUCAUSE Security Discussion Group Listserv
[mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Jeni Li
Sent: Friday, January 07, 2005 12:19 PM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: Re: [SECURITY] Marketscore and Higher Ed

<snip from Eric Pancer>
> Hmm, they're in Virginia, yet have a Chicagoland telephone number.
>
> Better yet, I'm 99% sure that's a cell phone number. And I've never
> seen a company only offer email support for any reputable product
> (sure, there's a few, but in reality, if you want to call a person,
> you usually can).

Underscoring, once again, the difference between security and
trustworthiness.
Jeni Li

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