Re: Residence Questions

[Michael Cole <mcole () CLARKU EDU>]

-----Original Message-----
From: Chris Fontaine [mailto:chris.fontaine () HUMBER CA]
Sent: Monday, October 04, 2004 3:37 PM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: [SECURITY] Residence Questions


With the new school year in gear ..... and double our res connections, there
are a few questions we have around Residence Halls and what other
institutions
are doing to provide reliable, secure conectivity to the same.


1. What type of connection supplies res halls (bandwidth etc.)?
   10/100 ethernet jack to each pillow, gigabyte links on the backbone.

2. Is the residence connected in any way to the institute network, or is it
on
a separate feed? Do you outsource your residence connection?
  ResHalls are part of the campus network.

3. What technology is is place to stop (if any) peer-to-peer sharing etc?
   Packeteer Packet shaper with policies to severely limit peer-to-peer file
sharing.  www.packeteer.com

4. Do you get complaints from RIAA, MPAA, etc?
   Occasionally

5. How many users are connected in res halls?
   1200+

6. Are users authenticated? By what means?
   Students are not authenticated every time, but at our discretion they
have to register their computer on the network prior to receiving full
access.  We can unregistered them anytime we need to and make them go
through the process again.

7. Are user machines inspected before connection is allowed?
   An inspection is part of the registration process, We use Bradford
Software's Campus Manger to do this.  www.bradford-sw.com

8. Are res halls bound by Service Level Agreements / Policies?
   No official SLA but we strive to keep them up 100% of the time.

9. What is the guaranteed uptime of res halls (if a guarantee is made at
all)?
   No guarantee made

10. Are res halls supported by the institue helpdesk, or does the res hall
have
its own helpdesk?.
    Supported by the institute helpdesk which has staff available during
extended hours

11. What is the demarcation point for responsibility to the institute
(switch
port, wall jack)? Wall Jack, but will also help students do some basic
trouble shooting of their ethernet patch cord, nic

12. What are the policy (if policy exists) actions for gross network abuse?
    3. Policy Violations
Alleged violations of this policy, or violation of other University policies
in the course of using the Information Technology System, may result in an
immediate loss of privileges and may also result in the referral of the
matter to the appropriate judicial authority as specified in each University
handbook.


Any information you could provide would be GREATLY appreciated....


Chris Fontaine

Humber College
Information & Technology Services
205 Humber College Blvd
Toronto, Ontario, Canada
M9W 5L7
chris.fontaine () humber ca
(416) 675-6622 ext 4461

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