Re: which one a Technical Support or Help Desk

[Jeff Kell <jeff-kell () utc edu>]

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On 3/3/2012 10:34 AM, Valdis.Kletnieks () vt edu wrote:
> On Sat, 03 Mar 2012 07:04:52 PST, JoeSox said:
> > Go with 'Technical Support' unless you want to take all sorts of calls
> > with end users wanting help on operational training issues.
> > THIS DOES HAPPEN!
>
> Which is OK, if that's your business model. I know a few small ISPs that
> are making a comfortable living selling repackaged DSL plus handholding.

Especially if a human answers promptly without a horrible accent...

Jeff
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