Re: which one a Technical Support or Help Desk

[JoeSox <joesox () gmail com>]

On Sat, Mar 3, 2012 at 7:34 AM,  <Valdis.Kletnieks () vt edu> wrote:
> Which is OK, if that's your business model.  I know a few small ISPs that
> are making a comfortable living selling repackaged DSL plus handholding.

In the case I was thinking of, a small Techsupport group answering
questions about 'How does my customer get an account."
These questions really needs to be answered by their supervisor. "But
aren't you the 'HelpDesk' I call when I need help!?"

That makes sense for the DSL business.
--
Thanks, Joe